How can we help you?
Here you will find answers to the most common and important questions.
The number of articles containing the phrase “”:
- Can I order an exchange by transfer from a foreign account?
- Is there a minimum exchange amount for transfers sent from foreign accounts?
- From which countries does Walutomat accept transfers?
- Can I make a withdrawal to a foreign account?
- What is the exchange cost when transferring from abroad to Walutomat?
- How much is the bank commission when ordering a withdrawal to China and other non-IBAN countries?
- Can I request a withdrawal to China or other non-IBAN countries?
- What is the exchange with your own rate and how do I order it?
- How do I exchange currency at Walutomat?
- Which currency pairs can I exchange on Walutomat?
- Can I exchange currencies on public holidays?
- How long does it take to exchange at the rate you set?
- Will it be possible to exchange other currencies?
- Over-the-threshold transaction (equivalent to over EUR 15,000)
- I have enabled Mobile Authorisation, but I am not receiving notifications from the app. What should I do?
- How do I enable Mobile Authorisation?
- On how many devices can I run Mobile Authorisation?
- I have enabled Mobile Authorisation, but I want to go back to SMS codes. How do I do this?
- How to confirm an operation on the mobile app?
- What is mobile authorization?
- What deposits are not accepted?
- Are transfers to and from mBank free and instant?
- I gave the wrong title for the payment. What should I do?
- Can someone else make a payment to the Walutomat on my behalf?
- What is the minimum withdrawal amount from the Walutomat?
- Will Walutomat open accounts with other banks?
- Why was my payment converted?
- Why does Walutomat ask for a reason for the transfer?
- How much does it cost to use Walutomat?
- How do I exchange currency at Walutomat?
- How do I deposit and withdraw money as quickly as possible?
- How do I change my personal details or phone number?
- Is it safe to exchange at Walutomat?
- What do I need to do to exchange currency at Walutomat?
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