Accessibility statement

This accessibility statement applies to the Walutomat mobile application for Android and iOS systems, hereinafter referred to as the „Application”.

The Application is managed by Currency One S.A.

Application:

• allows you to view content without encountering rapidly flashing elements,
• allows you to enlarge the text (in your phone settings).

We have ensured a contrast ratio of at least 4.5:1 between content and background for most elements.

When designing the Application, we strive to comply with the technical standard for websites and mobile applications EN 301 549 v.3.2.1. This corresponds to level „AA” in the Web Content Accessibility Guidelines (WCAG) 2.1.  The WCAG guidelines are also described in the appendix to the Act of 4 April 2019 on the digital accessibility of websites and mobile applications.

Digital accessibility status

The Application is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 level AA. These guidelines are the basis for:

• annex to the Polish Act of 4 April 2019 on the digital accessibility of websites and mobile applications,
• Guidelines on ensuring the accessibility of products and services (pdf, 543 KB) from the State Fund for the Rehabilitation Of Disabled People,
• technical standard EN 301 549 v.3.2.1  

Unavailable content

We strive to ensure that our Application is accessible, but we are aware of certain limitations. We are constantly working to improve known issues.

Below we describe the limitations we are aware of. Please contact us if you encounter a problem that is not described.

Known limitations:

1. Zoom up to 200%. The Application does not allow you to zoom in on its content using a gesture or other method. You can use the zoom feature available in the Android Accessibility settings (magnifying glass).
2. Orientation. The Application only works in vertical mode.
3. Screen reader support. The Application is not properly supported by Talkback (Android) / VoiceOver (iOS). Many elements are not read correctly. Menu and buttons cannot be used.
4. Text size. Some text in the app is very small.
5. Alternative text for graphics and photos. Most graphics and photos do not have alternative descriptions that allow you to understand what they contain. 
6. Links open a new window/tab without warning. Single links open a new browser window or tab without warning.
7. Clear order. Some information generated by the Application (e.g. the content of downloaded PDF files) is not read by readers in the correct order.
8. Colour is the only carrier of information. Currency exchange rate charts show several types of exchange rates simultaneously. Colour is the only distinguishing feature between the lines representing each type of exchange rate, and people with visual impairments may not be able to tell the difference between them. It is possible to disable individual exchange rates and leave only one selected type of exchange rate on the chart.
9. Link target. Some links to downloadable documents do not contain information about the format, size and language of the file (if different from the language of the website). PDF files downloaded from the Website can be read by screen readers, but not all information is read in the correct order. This may make it difficult to understand the content.
10. Many paths. Usually, there is only one way to reach a specific page – through the main navigation (menu). The Application does not have a site map, table of contents or search engine that would be an alternative to the menu.
11. Plain language. Not all information may be understandable (e.g. the content of some consents, messages in the customer panel, emails).
12. Form error hints. When an error occurs in a form, we do not always include a hint on how to correct the error (e.g. by indicating the correct data format) in the message.
13. Status messages. Dynamically generated system status messages (e.g., page loading, file transfer) are not available to assistive technologies without gaining focus.

Preparation of accessibility statement

• Date of statement: 27 June 2025.
• Date of last review / last update of the statement: 27 June 2025.

We have prepared this statement based on a self-assessment carried out by our internal accessibility team, based on:

• Web Content Accessibility Guidelines (WCAG) 2.1 level AA
• Checklist for assessing the digital accessibility of websites v. 2.2 (docx, 0,12MB) 
• checking the operation of the Application with the Talkback (Android) / VoiceOver (iOS) function.

User feedback

We value user feedback on the accessibility of the Walutomatl mobile application. Please report any accessibility barriers you encounter to our Customer Service:

• Email: kontakt@walutomat.pl
• Phone: (+48) 61 200 11 11 / (+48) 61 646 05 00 (between 8.00-20.00)
• Contact form: write to us (please do not provide any sensitive information in the form, such as personal financial information, health information or any other particularly sensitive topics).

Contact details also available at https://www.walutomat.com/en/contact/

When reporting an accessibility issue, please provide the following information:

• your name and surname,
• your contact details (e.g. telephone number, email address),
• the exact address of the Website where the digitally inaccessible element or content is located,
• a description of the problem and how you would prefer it to be resolved.

We will respond to your report as soon as possible, within a maximum of 60 days.